Senior CRM Specialist Job in Bangalore
Location: Bangalore, India
Job Overview
Join our dynamic team in Bangalore as a Senior CRM Strategy Analyst, where your expertise in customer relationship management (CRM) will drive our business to new heights. In this role, you will lead strategic initiatives in CRM implementation and system management, utilizing your proficiency in CRM software such as Salesforce and Microsoft Dynamics.
Key Responsibilities
- Develop and implement CRM strategies aligned with business objectives to enhance customer engagement and satisfaction.
- Analyze CRM data to derive actionable insights and recommend optimizations for customer interactions.
- Collaborate with cross-functional teams to ensure seamless CRM integration and effective solution delivery.
- Lead CRM projects from conception through implementation, ensuring adherence to timelines and budget constraints.
- Provide expert guidance on CRM technology, leveraging your experience in CRM solution provider environments.
Required Skills and Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven experience (X years) in a CRM specialist or analyst role, demonstrating proficiency in CRM project management and support.
- Strong technical skills with CRM software (Salesforce, Microsoft Dynamics) and familiarity with CRM system management.
- Excellent analytical abilities with a deep understanding of CRM technology and its application in business environments.
- Effective communication and interpersonal skills to collaborate with diverse teams and stakeholders.
How to Apply
To apply, please provide the following details along with your resume:
- Current CTC (if applicable)
- Expected CTC
- Experience
- Willingness to work from the office (WFO)
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