Job Title: Application Support Engineer – Palo Alto Networks Firewalls Specialist

Project Role Description:
As an Application Support Engineer, you will act as a software detective, providing dynamic services to identify and resolve issues within multiple components of critical business systems. Your role will focus on maintaining the security and functionality of enterprise networks, with a primary emphasis on Palo Alto Networks Firewalls.

Must-Have Skills:

  • Palo Alto Networks Firewalls

Good-to-Have Skills:

  • NA

Educational Qualification:

  • BE, B.Tech, MCA

Summary:
Are you a skilled Network Security Senior Engineer with a passion for safeguarding critical business systems? As an Application Support Engineer specializing in Palo Alto Networks Firewalls, you will play a crucial role in identifying and resolving network security issues. You will ensure the seamless operation of our world-class systems and maintain robust network security for enterprise network operations.

Key Responsibilities:

  • Client Interface and Issue Resolution: Serve as the ongoing interface between the client and the system or application, dedicated to maintaining quality and using exceptional communication skills. Accurately define client issues and design resolutions based on deep product knowledge of Palo Alto Networks Firewalls.
  • Team Leadership and Supervision: Lead and/or provide expertise to functional project teams and participate in cross-functional initiatives. Manage the workload of the team, make work assignments, and develop team members.
  • Subject Matter Expertise: Operate as a subject matter expert and escalation point for issue resolution and customer escalations. Manage effective internal/external client relationships within a defined area of responsibility and build client relationships within the wider group or unit.
  • Network Security Management: Configure and manage Palo Alto Networks firewall solutions to enforce security policies, implement and maintain firewall rules, and regularly update firewall policies to address emerging threats and vulnerabilities.
  • Incident Response and Troubleshooting: Respond to security incidents involving the Palo Alto Networks firewall, including investigating and mitigating security breaches. Work closely with the incident response team to contain and remediate security incidents, providing support for firewall-related issues and troubleshooting connectivity or performance problems.
  • Collaboration and Documentation: Collaborate with network and system administrators to resolve issues impacting the Palo Alto firewall infrastructure. Maintain documentation related to firewall configurations, policies, and procedures. Develop and update standard operating procedures for firewall management and incident response.

Technical Experience:

  • Network Security Expertise: In-depth knowledge of network security for enterprise network operations, including expert-level knowledge of Palo Alto Networks Firewalls, Panorama, Global Protect, RSA NetWitness, Prisma, IPSEC-VPN, Threat Prevention, Cisco ASA Firewalls.
  • Additional Skills: Experience with Network Security Operations Support, F5 LTM, APM, GTM knowledge, Cisco ISE TACACS, AWS, and Azure cloud supports. Familiarity with ITIL processes is essential.

Additional Information:

  • The candidate should have a minimum of 2 years of experience in Palo Alto Networks Firewalls.
  • This position requires strong problem-solving skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.
  • Based at our office, this role offers an exciting opportunity to work on cutting-edge network security projects and advance your career as an Application Support Engineer.

Join us to become a vital part of our security team, where you will contribute to innovative projects and ensure the resilience and security of our enterprise networks.

Keyphrase :
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